Transparent, fair, and hassle-free policies designed to give you complete confidence when booking self-drive cars with IK Travels.
100% full refund when you cancel at least 24 hours prior to your scheduled pickup time.
Approved refunds are credited directly back to your original payment method within 3 to 7 business days.
Your security deposit is fully refunded post-trip upon vehicle inspection and toll clearance.
Reschedule or modify your trip dates and times free of charge up to 12 hours before pickup.
Refund amounts are automatically calculated based on the notice time provided prior to your scheduled trip start time.
Full refund of rental charges to your original payment source.
Small processing fee deducted to cover fleet reservation hold.
50% deduction applied as vehicle preparation has commenced.
Non-refundable as the vehicle is dispatched and reserved solely for you.
A refundable security deposit is held at the commencement of your trip to cover potential highway tolls (FASTag), traffic violation challans, or minor damages.
Upon returning the vehicle, our team conducts a swift physical inspection and checks highway toll records. If the vehicle is returned in good condition without pending fines, 100% of your deposit is released within 24 to 48 hours.
Depending on your banking provider, the credited amount will reflect in your account within 3 to 7 business days.
You can modify your pickup date, time, or vehicle selection free of charge if requested at least 12 hours prior to scheduled pickup.
If you wish to extend your ongoing rental duration during the trip, requests must be submitted through the IK Travels app or website at least 4 hours before your original return time. Extensions are subject to vehicle availability and will be charged at standard daily rates.
Force Majeure Events: In case of natural disasters, severe weather alerts, government lockdowns, or flight cancellations (with proof), IK Travels provides a 100% full refund or free trip credit regardless of the cancellation timeframe.
Pre-Trip Vehicle Issues: In the rare event that your reserved vehicle encounters an unexpected technical issue before pickup, we will immediately offer a free upgrade to a higher vehicle category or process a 100% instant full refund.
Step 1: Log in to your IK Travels account and navigate to 'My Bookings'.
Step 2: Select the active booking you wish to cancel and click 'Cancel Booking'.
Step 3: Review the calculated refund summary on screen and confirm cancellation.
Step 4: You will receive an instant SMS & Email confirmation containing your Refund Reference ID.
For assistance, you can also reach our support desk at support@iktravels.com or call +91 123456789.
Our billing team is available to assist with refund tracking, deposit queries, or custom booking modifications.